BAIP CIMF (Critical Infrastructure Maintenance Framework) is the result of tried-and-true practices, process knowledge from ITIL v.3, ISO and also input from GlassHouse – leading global subject matter experts. CIMF was specifically designed to provide IT infrastructure maintenance, development and availability services on a highly reliable and professional level.
BAIP CIMF directs the following elements of service delivery:
BAIP CIMF defines service delivery to be carried out upon specified service level agreement (SLA). SLA can be modified depending on timeframe required to restore system availability. Timeframes can be client-defined, depending on maximum tolerable downtime, or standard ones, defined by Ministry of Interior of the Republic of Lithuania (reaction time – 15 minutes, 1, 8 or 16 hours, depending on criticality level of IT infrastructure in question).
Any communication regarding service delivery is carried out following BAIP CIMF requirements and procedures in order to maintain confidentiality of information and system security.